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Terms of Service

By using the Optix.ai website (“Service”), a service of Vantage Laboratories LLC (“Vantage Labs”), you are agreeing to be bound by the following terms and conditions (“Terms of Service”). Vantage Labs reserves the right to update and change the Terms of Service from time to time without notice. Continued use of the Service after any changes shall constitute your consent to such changes. Violation of any of the terms below will result in the termination of your Account. You agree to use the Service at your own risk. Your use of the Service is at your sole risk. The service is provided on an “as is” and “as available” basis.

 

Account Terms

You must be 13 years or older to use this Service. Accounts registered by robots or other automated methods are not permitted. You must provide your valid email address in order to complete the signup process. You are responsible for maintaining the security of your account, password and dashboards URLs. Vantage Labs cannot and will not be liable for any loss or damage from your failure to comply with this security obligation. You are responsible for all Content posted and activity that occurs under your account (even when Content is posted by others who have access to your account). You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You are solely responsible for properly canceling your account. An email to cancel your account is considered cancellation. All of your Content will be immediately deleted from the Service upon cancellation. This information can not be recovered once your account is cancelled.

 

Support

Newsletter and Email Policy

You can opt out from our newsletter so we will not send you regular information and tips about Optix.ai. However, Vantage Labs reserves the right to inform you of any major update or other important information regarding your account as well as send courtesy follow-up emails regarding your trial version as long as your account is active. If you do not wish to receive those emails, please don't sign up or delete your account.

 

Payment, Refunds, Upgrading and Downgrading Terms

A valid credit card is required for paying accounts. You can upgrade, downgrade or cancel your paying plan at any time. The Service is billed in advance on a monthly basis and is non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. To change/cancel your service, log into your account and edit/cancel your actual plan or simply email us at This email address is being protected from spambots. You need JavaScript enabled to view it. at the end of the month. The changes to your account will come into effect immediately.

Payment for on-demand custom development is to be paid partially (50% of total invoice) upfront upon project agreement. The balance (50% of total invoice) is to be paid upon delivery of the completed work. After 30 days, we reserve the right to automatically process the payment of an unpaid balance on client’s credit card.

Payment for regular custom work, such as white label dashboard designs and custom URLs, will be processed automatically on client’s credit card as soon as client confirms order, before development begins.

Vantage Labs reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. Prices of all Services, including but not limited to monthly subscription plan fees to the Service, are subject to change upon 30 days notice from us.

 

Supported Browsers

Optix.ai supports the current and previous major releases of Chrome, Firefox, Internet Explorer, and Safari. Each time a new version is released, we begin supporting that version and stop supporting the third most recent version. We are committed to providing our clients with continuously more advanced dashboard features and better user experiences. This is why we support the latest browser versions so that you can make the most out of Optix.ai. Please contact our support team for any questions you may have.

 

Copyright and Content Ownership

You may not duplicate, copy, or reuse any portion of the HTML/CSS or visual design elements without express written permission from Vantage Labs. The look and feel of the Service is copyright Vantage Laboratories LLC. All content posted on the Service must comply with Canadian copyright law.

 

Controlling law and jurisdiction

These Terms will be interpreted in accordance with the laws applicable in the state of Pennsylvania (USA), without regard to its conflict-of-law provisions. You and we hereby agree, for any claim or lawsuit resulting from any reason whatsoever in relation with these Terms, the Software or the Website, to attorn to the judicial district of Pennsylvania, USA, as the appropriate location for the hearing of said claim or lawsuit and excluding any other judicial district of Pennsylvania or elsewhere which might have jurisdiction with respect to any such matter.


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